What is Home Helpers Home Care?
Home Helpers Home Care is a home care franchise founded in 1997, with its corporate office in the Cincinnati area of Ohio. Local offices are independently owned franchises, and each one hires, trains and schedules its own caregivers. The brand has hundreds of franchise offices across the United States, so service areas, rates and offerings vary from town to town.
Beyond older adults, Home Helpers also markets care for people recovering from an illness or injury and for expectant and new mothers. But most of its clients are seniors, and most families searching the brand are looking for home helpers for seniors — help for an aging parent to stay at home.
Home Helpers for seniors: services offered
Home Helpers offices describe these services:
- Companion care — conversation, meal preparation, light housekeeping, errands and transportation.
- Personal care — bathing, dressing, grooming, toileting and help moving around the home.
- Memory care at many offices, for people living with Alzheimer's or other dementia.
- Respite for family caregivers who need a break.
- Recovery support after a hospital stay, surgery or illness.
The company says each client's plan is built from an in-home assessment, which it brands as a "Cared-4" care plan. That's non-medical home care; if your parent needs skilled nursing or therapy ordered by a doctor, read home health vs. home care and in-home nursing care.
Home Helpers phone number and finding a local office
Each Home Helpers office has its own number, so there isn't a single home helpers phone number that reaches your local caregivers. Use the office finder on homehelpershomecare.com and call the office that serves your parent's address. We don't reprint company phone numbers because they differ by office and change.
Before you call, jot down what your parent needs help with, how many hours a week you think it takes, and how you plan to pay. That makes the first conversation much shorter. Our checklist in how to choose a home care agency lists the questions worth asking.
How families pay for Home Helpers
Home Helpers offices commonly list private pay, long-term care insurance and veterans benefits. Some offices say they are authorized providers in the VA's Community Care Network. Whether an office accepts your state's Medicaid program varies; ask.
| Payment source | Can it pay for Home Helpers? | Can it pay a family member instead? |
|---|---|---|
| Private pay | Yes — the most common | Only if the family pays the relative itself |
| Long-term care insurance | Often, depending on the policy | Some policies allow it; read yours |
| VA benefits | At some offices | Yes, through some VA programs for eligible veterans |
| Medicaid | Only where the office accepts the program | Yes — the main route in every state |
| Medicare | No ongoing personal care | No |
For cost ranges and how to plan for them, see cost of in-home care and private pay home care. Medicare doesn't pay for ongoing non-medical care — see does Medicare pay family caregivers?
Home Helpers vs. a paid family caregiver
If a relative already helps your parent, the choice is between bringing in an outside caregiver and having that relative paid.
| Home Helpers | Paid family caregiver (Medicaid) | Sunroom Care | |
|---|---|---|---|
| Who gives the care | A caregiver employed by the local office | A relative or friend your parent chooses | We don't give care |
| Who pays | Mostly the family, insurance or VA | Medicaid, through a state program | The program — never the family |
| Needs Medicaid? | No | Yes | Helps you check and apply |
| Employer paperwork | Handled by the office | Handled by a payroll agent | We handle enrollment paperwork |
| Backup caregiver | Yes, from the office | Family arranges it | — |
| Best for | Families paying privately, or veterans using VA benefits | Medicaid-eligible parents with a trusted helper | Finding the right program |
Home Helpers does well where families want trained staff, flexible scheduling and no employer paperwork. The family route does well where your parent qualifies for Medicaid and wants care from someone they know. See home care agency vs. paid family caregiver.
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How Medicaid pays a family member to give care
Every state and DC has at least one Medicaid program that can pay a relative. The steps are the same almost everywhere:
- Your parent qualifies for Medicaid long-term care and needs help with daily activities.
- An assessment sets their weekly hours.
- Your parent chooses a self-directed option — consumer-directed care — and names you.
- A payroll agent runs your background check and pays you.
In New York that's CDPAP; in California, IHSS. Ohio, where Home Helpers is based, has PASSPORT and Structured Family Caregiving. The complete walkthrough is how to get paid to care for a family member.
Using Home Helpers for respite alongside family care
Paid family caregivers still need time off. A common plan is a relative paid through Medicaid for the approved hours, with a few privately paid agency hours each week so the relative can rest, work or handle their own appointments. Keep the two separate: Medicaid hours through the program, agency hours billed by the agency. Read respite care and part-time and short-term home care.
Veterans: agency care or a paid family caregiver
Veterans have more options than most families. Some VA programs pay for agency home care, which is why some Home Helpers offices take part in the VA's Community Care Network. Other VA programs, and state Medicaid programs, can pay a family member. If your parent is a veteran, ask the VA about both before paying privately. Our family caregiver support programs guide lists the main ones.
The VA's Program of Comprehensive Assistance for Family Caregivers (PCAFC) is the best known. For veterans with a serious service-connected disability who meet its criteria, the primary family caregiver may receive a monthly stipend paid directly to them, along with training and other support. A second VA program, General Caregiver Support Services, offers support to caregivers of any enrolled veteran but no stipend. VA programs and Medicaid are separate, with separate eligibility rules, so it is worth checking both rather than assuming one rules out the other. Ask the Caregiver Support Program coordinator at your local VA medical center.
When Home Helpers is the better fit
- Your parent doesn't qualify for Medicaid, and you can pay privately or have long-term care insurance.
- No one in the family can give the care.
- You need help quickly, before a Medicaid application is approved.
- You want short-term help after a hospital stay.
Many families start with an agency and later move to a paid family caregiver once Medicaid is approved, or the other way around when the family caregiver can no longer keep up. Neither choice is permanent. If your parent is on Medicaid or close to it and a relative already helps, look at the family caregiver route first. See caring for aging parents and senior home care.
Home Helpers compared with other home care brands
Home Helpers, Home Instead and Right at Home all work the same basic way: independently owned local offices, private-pay focus, caregivers employed by the office. The differences are mostly local — which office is closest, how it staffs, what it charges. Companies like Help at Home and FreedomCare lean more on Medicaid. Compare them all through local home care agencies.
Questions to ask a Home Helpers office
- What is your hourly rate, and is there a minimum visit length?
- Do you accept my parent's long-term care insurance, VA benefits or Medicaid program?
- Who does the in-home assessment, and how often is the care plan reviewed?
- How are caregivers screened, trained and supervised?
- What happens when the regular caregiver is unavailable?
Where to go next
Frequently asked questions
What does Home Helpers do for seniors?
Home Helpers offices provide companionship, personal care, memory care, respite and help after a hospital stay, so older adults can stay at home.
How do I find the Home Helpers phone number?
Use the office finder on homehelpershomecare.com and call the office that serves your parent's address. Each office has its own number.
Does Medicaid pay for Home Helpers?
Only at offices that accept your state's Medicaid program. Most families pay privately or with insurance or VA benefits.
Can Home Helpers pay me to care for my parent?
Home Helpers employs its own caregivers. To be paid for caring for your parent, the usual route is a Medicaid self-directed program.
Is Home Helpers a home health agency?
It provides non-medical home care. Skilled nursing and therapy ordered by a doctor come from a home health agency.
Is Sunroom Care part of Home Helpers?
No. Sunroom Care is a separate, independent service that helps families enroll in programs that pay a family caregiver. It is free to families.
Sources: Home Helpers Home Care: paying for home care · Home Helpers Home Care: veterans benefits · Franchising.com: Home Helpers Home Care (founding, services, franchise) · VA Caregiver Support Program: PCAFC and PGCSS benefits · Medicaid.gov: self-directed services. Program rules and rates change — always confirm with the program. Reviewed September 30, 2026.