What is Help at Home? A home care agency focused on Medicaid
Help at Home is a private home care agency. It sends trained caregivers into people's homes to help with bathing, dressing, meals, housework, errands and companionship — the kind of non-medical support that lets someone keep living at home. The company says it was founded in 1975, that its Field Support Center is in Chicago, and that it serves primarily Medicaid-eligible seniors and people with disabilities.
That Medicaid focus is what sets it apart from franchise brands like Home Instead or Right at Home, which mostly serve families paying privately. For most Help at Home clients, the state Medicaid program or a Medicaid managed care plan pays for the hours.
When people search help at home care, help at home homecare, help at home senior care or elder care help at home, they're usually looking for exactly this: a help at home agency that can send an aide and bill Medicaid. If that's what you need, it's worth comparing Help at Home with other local home care agencies.
Help at Home services: what caregivers do
According to the company, help at home services fall into three groups:
- In-home personal care for older adults and people with physical disabilities — bathing, grooming, meals, mobility and companionship.
- IDD services — support for people with intellectual and developmental disabilities at home and in the community.
- Care coordination in some markets.
That makes Help at Home a help at home home care agency, not a medical provider. If you searched help at home health care expecting nurses and therapy, that's home health, which is a different service — see home health vs. home care. A cna help at home search usually means one of two things: families wanting a certified nursing assistant, or a CNA looking for work. Agency personal care aides are often not CNAs; ask what training your aide has.
Help at Home locations and "help at home near me"
People search help at home near me and help at home locations more than anything else about this company. Help at Home's locations page lists offices in these states as of September 2026:
| State | Example offices listed | Our state guide |
|---|---|---|
| Pennsylvania | Philadelphia, Pittsburgh, Scranton, Williamsport, Erie | Pennsylvania caregiver programs |
| Illinois | Chicago (several), Oak Park, Springfield, Peoria, Rockford | Illinois caregiver programs |
| Indiana | Indianapolis East, South Bend, Fort Wayne, Evansville | Indiana caregiver programs |
| Georgia | Atlanta, Savannah, Augusta, Macon | Georgia caregiver programs |
| Ohio | Cleveland, Columbus, Dayton, Toledo | Ohio caregiver programs |
| New York | Brooklyn, the Bronx, Buffalo, Staten Island | New York caregiver programs |
| Missouri | Kansas City, St. Louis, Jefferson City | Missouri caregiver programs |
| Florida | Miami, Tampa, Jacksonville | Florida caregiver programs |
| Mississippi | Jackson, Gulfport, Tupelo | Mississippi caregiver programs |
| Michigan | Dearborn, Battle Creek | Michigan caregiver programs |
| Delaware | Dover | Delaware caregiver programs |
Office lists change as the company opens, merges and closes branches. Use the location finder on helpathome.com for the current list and the office that serves your address.
Help at Home in Pennsylvania: Philadelphia, Pittsburgh and beyond
Pennsylvania is one of Help at Home's biggest states. Its locations page lists Philadelphia, Pittsburgh, Scranton, Williamsport, Erie, DuBois, Horsham and New Castle, and the company also has pages for Harrisburg, Allentown, Reading and Lancaster.
Here's where to read about Medicaid home care in each area people search:
- Help at home philadelphia and help at home philadelphia pa — home care in Philadelphia County.
- Help at home pittsburgh and help at home pittsburgh pa — Allegheny County.
- Help at home scranton and help at home scranton pa — Lackawanna County.
- Help at home williamsport and help at home williamsport pa — Lycoming County.
- Help at home harrisburg pa — Dauphin County.
- Help at home allentown pa — Lehigh County.
- Help at home lancaster pa — Lancaster County.
- Help at home reading pa — Berks County.
- Help at home erie pa — Erie County.
In Pennsylvania, most Medicaid home care for adults runs through Community HealthChoices (CHC). A CHC member can choose an agency like Help at Home, or choose to self-direct through Services My Way, where the member hires their own worker and Tempus Unlimited handles payroll. Spouses can't be paid under either route. Read home care in Pennsylvania and Pennsylvania caregiver pay.
Help at Home in Chicago, Indianapolis, Savannah and other cities
Help at Home's roots are in Illinois, and the list there is long. For help at home chicago and help at home oak park, see Cook County. For help at home springfield il, see Sangamon County. Illinois seniors usually get agency care through the Community Care Program, where the caregiver must work for a contracted agency — and where, recently, a family member can be hired through that agency.
In Indiana, the company lists Indianapolis East and South Bend among others. For help at home indianapolis, see Marion County; for help at home south bend, see St. Joseph County. Indiana also pays live-in family caregivers a daily stipend through Structured Family Caregiving.
In Georgia, help at home savannah and help at home savannah ga point to Chatham County. Georgia's main family-pay route is also Structured Family Caregiving, for a relative who lives with the member.
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Help at Home phone number and customer service
Each office has its own number, so there isn't one help at home phone number that fits everyone. For the help at home number, the help at home telephone number, the phone number for help at home in your city, or to call help at home customer service, use the office page reached through the location finder on the official help at home website, helpathome.com. We don't reprint company numbers because they change.
For help at home customer service about an existing client's schedule, call the local office that manages the care. For billing questions tied to Medicaid, your relative's managed care plan or service coordinator can also help.
Can Help at Home hire a family member as the caregiver?
In some states, yes. Help at Home's Pennsylvania page says eligible family members can be hired as caregivers, and several of its state pages invite people already caring for a friend or relative to apply. In that setup, the family member becomes a Help at Home employee assigned to their own relative.
| Help at Home (agency) | Self-directed program | Sunroom Care | |
|---|---|---|---|
| Who employs the caregiver | Help at Home | Your relative, with a payroll agent | We don't employ caregivers |
| Training | Agency training and supervision | Your relative trains you | — |
| Scheduling and backup | Agency can send a substitute | Your family arranges backup | — |
| Pay | Agency sets the wage | Program rate or wage set within a budget | — |
| Cost to family | Paid by Medicaid | Paid by Medicaid | Free — paid by the program, never the family |
| What it helps with | Hands-on care and employment | Control over who, when and how | Finding the right program and handling enrollment paperwork |
The agency route suits families who want support, supervision and a backup aide. The self-directed route suits families who want full control. Both are good. Compare them in depth in home care agency vs. paid family caregiver and home care agencies that hire family members.
Help at Home jobs for caregivers
Help at home jobs are mostly caregiver roles. The company advertises weekly pay, overtime and holiday pay, and benefits for its caregivers, and it says it employs tens of thousands of them. If you're one of the help at home caregivers already, or want to become a help at home caregiver, ask the local office about hourly pay, guaranteed hours, travel time and training before you accept.
If you'll be caring for your own relative, also ask whether their Medicaid hours can be assigned to you, and what happens if the hours change. For a broader look at the field, read caregiver jobs and home health aide training and pay.
The Help at Home application: getting care started
There are two different applications, and people mix them up:
- The Help at Home application for a job, which goes through the company's careers site.
- Getting care for a relative, which starts with Medicaid. Your relative needs Medicaid long-term care eligibility and a needs assessment before any agency can bill for hours.
If your relative isn't on Medicaid yet, start with Medicaid home care. If they are, ask their service coordinator for a referral to the agency you want. A two-minute eligibility check can show which programs fit.
Medicare, Medicaid and paying for Help at Home
"Medicare help at home" is a common search, but Medicare doesn't pay for ongoing personal care at home. It covers short-term skilled home health from a certified agency. Most Help at Home clients are covered by Medicaid instead; the company also mentions private pay and services for veterans on some pages. Read does Medicare pay family caregivers? and cost of in-home care.
Searching "care help at home" with no company in mind? The same programs apply. Every state has Medicaid home care, and every state has a way to pay a family caregiver — see the states list.
What Help at Home does well, and its limits
- Strength: Medicaid experience. It works with state programs and managed care plans every day.
- Strength: scale and backup. A large agency can often send a substitute when your usual aide is out.
- Strength: family hiring in some states, with training and benefits.
- Limit: less control. The agency, not your relative, is the employer, and the plan of care is the agency's.
- Limit: coverage. It isn't in every state or every county.
Alternatives to Help at Home
If you want to be the paid caregiver yourself, compare Help at Home with a self-directed program such as consumer-directed care, New York's CDPAP or a state's Structured Family Caregiving. Other companies in the same space include FreedomCare and, in Pennsylvania, Caregivers of America. The full picture is in how to get paid to care for a family member.
Where to go next
Frequently asked questions
Is Help at Home a Medicaid provider?
Help at Home says it serves primarily Medicaid-eligible seniors and people with disabilities. Which programs it accepts depends on the state and office, so ask the local office.
What states is Help at Home in?
Its locations page lists Delaware, Florida, Georgia, Illinois, Indiana, Michigan, Mississippi, Missouri, New York, Ohio and Pennsylvania. Check the location finder for the current list.
Can I get paid by Help at Home to care for my mom?
In some states, yes. Help at Home says it can hire eligible family members as caregivers. Your mother would need Medicaid home care approved, and you would become an agency employee.
What is the Help at Home phone number?
Each office has its own number. Use the location finder on helpathome.com to reach the office that serves your area.
Does Medicare pay for Help at Home?
Generally no. Medicare does not cover ongoing personal care at home. Medicaid is the main payer for Help at Home's services.
Is Help at Home the same as Sunroom Care?
No. Sunroom Care is a separate, independent service that helps families find and enroll in the right state program. It is free to families and not affiliated with Help at Home.
Sources: Help at Home: official site (history, services, Medicaid focus) · Help at Home: locations by state · Help at Home: Pennsylvania (family members hired as caregivers) · Help at Home: Harrisburg, Allentown and Reading pages · Pennsylvania DHS: Community HealthChoices. Program rules and rates change — always confirm with the program. Reviewed September 30, 2026.