FreedomCare explained: states, CDPAP changes and your other options

What is FreedomCare, and is it a home care agency?

FreedomCare is a private company that works with state Medicaid programs so that a person who needs care at home can have someone they trust — often a son, daughter or friend — paid as their caregiver. That is its whole pitch: family members or friends getting paid for providing in-home care. The formal business name people search for is "freedom care llc"; the company brands itself FreedomCare.

Is it a freedom care home care agency? In New York, yes. The state's health facility records list FreedomCare as a Licensed Home Care Services Agency (LHCSA), and its New York page says it operates as a licensed LHCSA. In other states it describes itself as helping families navigate and enroll in the state's own programs, some self-directed and some agency-based.

It is not a freedom care home health agency in the Medicare sense. "Home health" usually means skilled nursing and therapy ordered by a doctor. FreedomCare's work is personal care — bathing, dressing, meals, help getting around — which is non-medical home care. If you searched "freedom care home health" or "freedom care home health care", read home health vs. home care first; the difference decides who pays.

FreedomCare phone number, login and customer service

The most common searches about this company are practical: the freedom care phone number, the freedom care login, and how to reach freedom care customer service. We don't reprint contact details here, because numbers and portals change and an out-of-date number is worse than none.

• To call FreedomCare — whether you searched "call freedom care", the "phone number for freedom care", the "phone number to freedom care", "the number to freedom care", the "freedom care number", the "freedom care telephone number", the "telephone number for freedom care" or the "freedom care contact number" — use the number printed on freedomcare.com. The same goes for the freedom care ny phone number: use the New York page on that site.
• Payroll and fax. The freedom care payroll phone number and the freedom care fax number, if you need them, will be in your hiring paperwork or on the official site. New York CDPAP payroll questions now go to PPL, not to a former fiscal intermediary.
• Freedom care employee login. Caregivers log in through the portal linked from the official site or named in their onboarding email. Never enter a password on a site you reached through an ad or a text message you didn't expect.
• Freedom care address and headquarters. News coverage describes the company as based on Long Island, New York. For the freedom care address or the freedom care headquarters mailing details, check the official site.

People also type "freedom care com", "www freedom care com", "www freedomcare", "freedomcareny" or "freedomcares" while hunting for the site. The official address is freedomcare.com. Be wary of look-alike domains.

FreedomCare CDPAP in New York: what changed in 2025

For years, freedom care cdpap was how many New York families knew the company. Under the Consumer Directed Personal Assistance Program (CDPAP), a Medicaid member hires their own personal assistant — often an adult child — and a fiscal intermediary runs payroll. Hundreds of fiscal intermediaries once competed for that work, and FreedomCare was among the largest.

That changed in 2025. New York moved CDPAP to a single statewide fiscal intermediary, Public Partnerships LLC (PPL). From April 1, 2025, PPL became the only entity authorized to provide fiscal intermediary services for CDPAP, with court-ordered extensions giving consumers until May 15, 2025 and personal assistants until June 6, 2025 to register. FreedomCare sued over the selection process in late 2024. In June 2026 the U.S. Department of Justice also sued New York and PPL over the contract; that case does not change how a caregiver registers or gets paid today.

So what is nys freedom care today? FreedomCare's own New York page now says all CDPAP participants work through PPL, and it offers something different: agency-based home care, where the family caregiver becomes a certified personal care aide or home health aide employed by FreedomCare. Read PPL and New York CDPAP for the caregiver side of PPL, and CDPAP in New York for eligibility.

Freedom care NY today: the home health aide route

Under FreedomCare's current freedom care ny model, the relative is hired as an agency aide. FreedomCare says a family member must become a certified PCA or HHA, and that it offers the training for free. That makes the freedom care home health aide route closer to a job at a home care agency that hires family members than to CDPAP.

Whether you're in the five boroughs (freedom care nyc), freedom care long island, freedom care rochester ny or freedom care buffalo ny, both routes start with your relative's Medicaid and a needs assessment. See the county pages for Brooklyn, Queens, Nassau, Suffolk, Rochester and Monroe County and Buffalo and Erie County.

How the FreedomCare program works in other states

Outside New York, the freedom care program is a guide into whatever your state already offers. There is no single "FreedomCare Medicaid program"; what people call medicaid freedom care or freedom care medicaid is always a state Medicaid program with FreedomCare helping on enrollment or employment. FreedomCare's state pages describe, for example:

• Missouri — Consumer Directed Services (CDS), where the participant chooses their own caregiver and all family members except a spouse may be eligible. See Missouri's caregiver programs.
• Indiana — Structured Family Caregiving, a daily stipend for a caregiver who lives with the member, and consumer-directed attendant care. See Indiana and Structured Family Caregiving.
• Georgia — Structured Family Caregiving for a live-in relative, alongside CCSP and SOURCE. See Georgia.
• Illinois — the Home Services Program, the Community Care Program and waivers, with rules that differ by program. See Illinois.

In every case, the state program decides who qualifies, how many hours are paid and whether a spouse can be the caregiver. The company can't change those rules.

FreedomCare locations: the states it serves

People search freedom care locations and freedom care near me state by state. As of September 2026, freedomcare.com lists 15 states. The table covers every state people search with the company's name, whether FreedomCare lists it, and where to read that state's own program rules.

FreedomCare also lists Arizona, Colorado, Michigan and Wisconsin. "Not listed" only means the company's site didn't list that state when we checked. Every state still has a program that can pay a family caregiver — see the full list of states.

Freedom care pay rate: what caregivers are paid

The freedom care pay rate isn't one number, because the state and program set the money. Here is what we can say from public sources:

• New York CDPAP (through PPL): minimum base wages from January 1, 2026 are $20.65 an hour in New York City, $20.05 in Nassau, Suffolk and Westchester, and $18.65 elsewhere. See New York caregiver pay.
• Structured Family Caregiving states pay a daily stipend, not an hourly wage. Indiana reports $46–$80 a day; Georgia reports $1,987–$2,400 a month.
• Agency aide jobs pay whatever the agency offers. FreedomCare doesn't publish its hourly rate for its New York aides; ask before you sign.

So freedom care pay depends on where your relative lives and which program they're in. For all 51 jurisdictions, see family caregiver pay rates.

Freedom care requirements and eligibility

The freedom care requirements are really the state's requirements. Freedom care eligibility has two halves:

1. The person receiving care must qualify for Medicaid and need help with daily activities. A state or plan assessor decides how many hours.
2. The caregiver must be allowed by the program — usually 18 or older, able to pass a background check and not barred by relationship. Spouses can't be paid in New York, Pennsylvania or Massachusetts, for example, but can in Oregon and Ohio. Check spousal caregiver rules.

The freedom care application — or the freedom care application form — is the company's intake. Your relative still needs Medicaid, which is a separate application to the state. If you're not sure your relative qualifies, a two-minute eligibility check is a good start.

Freedom care jobs, benefits and insurance

Freedom care jobs come in two kinds: office roles, and caregiver roles for someone caring for their own relative. If you're a freedom caregiver (or freedom care caregiver) looking at benefits, ask who your legal employer is — that decides what you get.

On freedom care benefits: New York CDPAP personal assistants paid through PPL are offered paid leave, holiday pay, a health benefits plan for eligible full-time workers and a 401(k), according to PPL. For FreedomCare's own agency aides, ask FreedomCare. Searches for freedom care insurance or freedom care health insurance usually mean one of two things: health coverage for the caregiver (ask the employer), or which insurance pays for the care (Medicaid).

Most paid family caregivers are employees who receive a W-2 from the payroll agency. If you searched "freedom care w2", your W-2 comes from whoever ran your payroll that year — for New York CDPAP in 2025 or later, that may be PPL.

Does Medicare cover FreedomCare?

No. Medicare freedom care is a common search, but Medicare doesn't pay family members for ongoing personal care. It covers short-term skilled home health from a certified agency. The programs FreedomCare works with are Medicaid programs. Read does Medicare pay family caregivers?

Freedom home care agency and other similar names

Several unrelated businesses have similar names. Searches for a freedom home care agency, freedom home care services, freedom choice home care, freedom senior care or the freedom caregivers collective may lead to separate companies with no connection to FreedomCare. Likewise, "freedom from care" is a phrase, not a company. Check the website address and the state license before sharing personal details.

Searching for freedom care home care or a freedom care home in your city? Remember that FreedomCare works in the person's own home. It is not a group home or assisted living. For those options, see assisted living vs. home care.

Freedom care services compared with going direct and with Sunroom Care

Here is how freedom care services compare with enrolling in a state program yourself, and with Sunroom Care. Each route leads to the same Medicaid money.

FreedomCare's real strengths are its multistate experience and support through enrollment. The honest limit of any company is that it can only offer the programs it participates in. For a broader view of agency versus self-directed routes, read home care agency vs. paid family caregiver, consumer-directed care and how to get paid to care for a family member.

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